Terms of Use
Last Modified: February 19, 2024
Acceptance of the Terms of Use
These terms of use are entered into by and between You and Reinbow, LLC ("Company," "we,"
or "us"). The following terms and conditions, together with any documents they expressly
incorporate by reference (collectively, "Terms of Use"), govern your access to and use of the
Reinbow app including any content, functionality, and services offered on or through
www.reinbowapp.com (collectively, the "App"), whether as a guest or a registered user.
Please read the Terms of Use carefully before you start to use the App. By using the App or by
clicking to accept or agree to the Terms of Use when this option is made available to you, you
accept and agree to be bound and abide by these Terms of Use and our Privacy Policy,
incorporated herein by reference. If you do not want to agree to these Terms of Use or the
Privacy Policy, you must not access or use the App.
This App is offered and available to all users, some of whom may be 13 years of age or younger.
If you are 13 years of age or younger, by using the App or by clicking to accept or agree to
the Terms of Use when this option is made available to you, you accept and agree to be bound
and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference.
If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or
use the App.
Changes to the Terms of Use
We may revise and update these Terms of Use from time to time in our sole discretion. All changes
are effective immediately when we post them, and apply to all access to and use of the App
thereafter. However, any changes to the dispute resolution provisions set out in Governing Law
and Jurisdiction will not apply to any disputes for which the parties have actual notice on or before
the date the change is posted on the App.
Your continued use of the App following the posting of revised Terms of Use means that you
accept and agree to the changes. You are expected to check this page from time to time so you are
aware of any changes, as they are binding on you.
Accessing the App and Account Security
We reserve the right to withdraw or amend this App, and any service or material we provide on
the App, in our sole discretion without notice. We will not be liable if for any reason all or any
part of the App is unavailable at any time or for any period. From time to time, we may restrict
access to some parts of the App, or the entire App, to users, including registered users.
You are responsible for both:
• Making all arrangements necessary for you to have access to the App.
• Ensuring that all persons who access the App through your internet connection are aware
of these Terms of Use and comply with them.
To access the App or some of the resources it offers, you may be asked to provide certain
registration details or other information. It is a condition of your use of the App that all the
information you provide on the App is correct, current, and complete. You agree that all
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information you provide to register with this App or otherwise, including, but not limited to,
through the use of any interactive features on the App, is governed by our Privacy Policy, and you
consent to all actions we take with respect to your information consistent with our Privacy Policy.
If you choose, or are provided with, a user name, password, or any other piece of information as
part of our security procedures, you must treat such information as confidential, and you must not
disclose it to any other person or entity. You also acknowledge that your account is personal to
you and agree not to provide any other person with access to this App or portions of it using your
user name, password, or other security information. You agree to notify us immediately of any
unauthorized access to or use of your user name or password or any other breach of security.
We have the right to disable any user name, password, or other identifier, whether chosen by you
or provided by us, at any time in our sole discretion for any or no reason, including if, in our
opinion, you have violated any provision of these Terms of Use.
Contacting Users
By using Reinbow, users explicitly consent to receiving phone calls, SMS, and emails from
Reinbow for account-related updates, security verifications, payout notifications, and promotional
offers.
Users may opt out of marketing communications but cannot opt out of essential service-related
communications required for account security, fraud prevention, or policy enforcement
Account Deletion
Users may request account deletion at any time; however, due to technical limitations, account
deletion may not be immediate and some data may still be retained.
If a user believes their account has not been fully deleted, they must contact Reinbow Support for
verification.
Reinbow may retain certain user data as required by law, for fraud prevention, compliance, or
dispute resolution
Intellectual Property Rights
The App and its entire contents, features, and functionality (including but not limited to all
information, software, text, displays, images, video, and audio, and the design, selection, and
arrangement thereof) are owned by the Company, its licensors, or other providers of such material
and are protected by United States and international copyright, trademark, patent, trade secret, and
other intellectual property or proprietary rights laws.
You must not:
• Modify copies of any materials from this App.
• Use any illustrations, photographs, video or audio sequences, or any graphics separately
from the accompanying text.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of
materials from this App.
If you wish to make any use of material on the App other than that set out in this section, please
address your request to: support@reinbowapp.com
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If you print, copy, modify, download, or otherwise use or provide any other person with access to
any part of the App in breach of the Terms of Use, your right to use the App will stop immediately
and you must, at our option, return or destroy any copies of the materials you have made. No right,
title, or interest in or to the App or any content on the App is transferred to you, and all rights not
expressly granted are reserved by the Company. Any use of the App not expressly permitted by
these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and
other laws.
Trademarks
The Company name, the terms Reinbow, the Company logo, and all related names, logos, product
and service names, designs, and slogans are trademarks of the Company or its affiliates or
licensors. You must not use such marks without the prior written permission of the Company. All
other names, logos, product and service names, designs, and slogans on this App are the trademarks
of their respective owners.
Reinbow Content
All elements comprising the Reinbow platform—including but not limited to software, text,
graphics, images, videos, logos, trademarks, service marks, patents, copyrights, audio, and overall
visual presentation—are either the property of Reinbow LLC or used under license. You
acknowledge that any content you generate and upload to the platform ("User Content") remains
your intellectual property or that of your licensors. However, except as expressly authorized in
these Terms of Use, you may not reproduce, copy, modify, distribute, transmit, display, sell,
license, or otherwise exploit any Reinbow content without prior written consent from us or our
licensors. All rights not explicitly granted herein are reserved.
By using the Reinbow platform, you agree that we may generate revenue and increase brand
recognition through various means, such as advertising, sponsorships, promotions, data usage, and
digital gifting mechanisms. Unless explicitly permitted in these Terms of Use or another agreement
with us, you will have no claim to any portion of the revenue, goodwill, or benefits resulting from
these activities. Furthermore, you acknowledge that (i) you are not entitled to compensation for
your User Content or for any musical or audiovisual materials made available through the platform,
and (ii) you may not monetize or derive financial benefits from your User Content within Reinbow
or on external platforms (e.g., YouTube monetization of Reinbow content is not permitted).
Limited License to Use the Platform
Subject to these Terms of Use, you are granted a non-exclusive, revocable, limited, non-
transferable, and non-sublicensable license to access and use the Reinbow platform for personal,
non-commercial purposes. This includes downloading the app on authorized devices and utilizing
Reinbow content as intended. Any rights not explicitly granted under these Terms of Use remain
with Reinbow. We reserve the right to revoke this license at any time for any reason or no reason
at all.
No rights are granted for the use of musical works or sound recordings that are made available on
or through the platform.
Third-Party and User-Generated Content
When engaging with content provided by other users, you assume responsibility for assessing its
accuracy and reliability. Reinbow does not provide professional advice, and content should not be
relied upon as such. We make no guarantees about the completeness or validity of user-generated
materials.
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Reinbow may include links to third-party sites for informational purposes, but we do not control
or endorse their content. The presence of such links does not imply any form of approval, and we
bear no responsibility for any third-party materials accessed through our platform.
User-Generated Content Policy
Users may create, upload, and distribute various forms of User Content, including but not limited
to text, images, videos, music, and interactive elements such as stickers or augmented reality
features. The platform enables users to remix or combine content from others, creating
collaborative or derivative works.
By submitting User Content, you represent that:
• You either own the content or have obtained the necessary permissions and rights to
distribute it.
• Your content complies with these Terms of Use and applicable laws.
• You will be held liable for any violations of intellectual property rights or other legal
infringements arising from your content.
Rights and Licenses Granted to Reinbow
By uploading content to Reinbow, you provide us with an irrevocable, worldwide, non-exclusive,
royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, create
derivative works from, publish, and distribute your User Content in any format and on any
platform, now or in the future. This license enables us to display, promote, and distribute your
content within the Reinbow ecosystem and beyond.
Additionally, you grant us permission to use your username, profile image, likeness, voice, and
any identifying information associated with your content for branding and promotional purposes.
However, age-related restrictions may apply to certain users regarding the ability to provide
likeness or voice permissions.
For clarity, this license extends to musical works and sound recordings within user-generated
content, allowing Reinbow to distribute, stream, and publicly perform such materials without any
obligation to pay royalties to third parties, including record labels, music publishers, performing
rights organizations (PROs), or other rights holders.
Specific Terms for Musicians and Recording Artists
If you are a songwriter or composer affiliated with a PRO (Performing Rights Organization), you
are responsible for notifying your PRO about the royalty-free license you have granted to Reinbow.
Similarly, if you have assigned publishing rights to a third party, you must obtain their consent to
grant Reinbow a license or ensure they enter into an agreement with us.
Recording artists under contract with record labels are solely responsible for ensuring that their
use of the platform complies with their contractual obligations. This includes any new recordings
created using the Reinbow platform that may be subject to label claims.
Public Accessibility and Privacy Controls
You control the visibility of your User Content on Reinbow, including whether it is publicly
accessible or restricted to selected users. Privacy settings allow you to manage how your content
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is shared. However, once content is made public, it may be accessed, shared, or modified by other
users in accordance with these Terms of Use.
Content Moderation and Removal
Reinbow reserves the right to modify, refuse, or remove any User Content at its discretion if it:
• Violates our Terms of Use or community guidelines.
• Infringes intellectual property rights or other legal protections.
• Contains false, misleading, or offensive material.
While we are not obligated to pre-screen or monitor all content, we may take action against
materials reported by users or flagged through our automated moderation systems. Users are
encouraged to save personal copies of their content, as Reinbow does not guarantee permanent
availability.
Reinbow assumes no liability for content removed due to policy violations, and we may disclose
user information if required by law or to protect our legal rights.
User Feedback and Platform Development
Reinbow welcomes user input regarding platform improvements, features, and innovations.
However, by submitting feedback, you acknowledge that:
• Reinbow is under no obligation to review or implement your suggestions.
• Your feedback is provided on a non-confidential basis, and we may use it freely.
• You grant us an unlimited, perpetual, royalty-free license to use, modify, and
commercialize your ideas without compensation.
Copyright and Intellectual Property Infringement
If you believe that content on Reinbow infringes upon your copyright or other intellectual property
rights, you may submit a formal takedown request. We will act promptly to remove infringing
materials and may suspend repeat offenders.
In cases where users believe their content was mistakenly removed, they may file a counter-
notification in accordance with applicable laws.
Disclaimers and Limitations of Liability
Reinbow makes no guarantees regarding the accuracy, availability, or security of the platform. By
using our services, you acknowledge that:
• You assume full responsibility for interactions with user-generated content.
• Reinbow is not liable for indirect, incidental, or consequential damages.
• Your use of the platform is at your own risk, and content is provided "as is" without
warranties.
Final Provisions
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Reinbow may suspend or terminate accounts that violate these Terms. We also reserve the right to
modify these Terms at any time. Continued use of the platform constitutes acceptance of any
updates.
For inquiries or complaints, contact us at support@reinbowapp.com.
Prohibited Uses
You may use the App only for lawful purposes and in accordance with these Terms of Use. You
agree not to use the App:
• In any way that violates any applicable federal, state, local, or international law or
regulation (including, without limitation, any laws regarding the export of data or software
to and from the US or other countries).
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
by exposing them to inappropriate content, asking for personally identifiable information,
or otherwise.
• To send, knowingly receive, upload, download, use, or re-use any material that does not
comply with the Content Standards set out in these Terms of Use.
• To transmit, or procure the sending of, any advertising or promotional material without our
prior written consent, including any "junk mail," "chain letter," "spam," or any other similar
solicitation.
• To impersonate or attempt to impersonate the Company, a Company employee, another
user, or any other person or entity (including, without limitation, by using email addresses
or screen names associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the
App, or which, as determined by us, may harm the Company or users of the App, or expose
them to liability.
Additionally, you agree not to:
• Use the App in any manner that could disable, overburden, damage, or impair the App or
interfere with any other party's use of the App, including their ability to engage in real time
activities through the App.
• Use any robot, spider, or other automatic device, process, or means to access the App for
any purpose, including monitoring or copying any of the material on the App.
• Use any manual process to monitor or copy any of the material on the App, or for any other
purpose not expressly authorized in these Terms of Use, without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the App.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is
malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the
App, the server on which the App is stored, or any server, computer, or database connected
to the App.
• Attack the App via a denial-of-service attack or a distributed denial-of-service attack.
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• Otherwise attempt to interfere with the proper working of the App.
Anti-Money Laundering
Reinbow LLC is committed to preventing money laundering, fraud, and illicit financial activities
on its platform. By using Reinbow’s token and coin-based transaction system, users acknowledge
and agree to comply with the following AML measures:
Token & Coin Purchase Regulations
Users must purchase tokens and coins through verified payment methods, such as credit cards,
PayPal, or other regulated payment providers. Anonymous or unverified transactions are strictly
prohibited to prevent illicit fund transfers. While Reinbow reserves the right to impose
discretionary spending limits, bulk purchases or structured transactions that indicate potential
money laundering activities may be flagged for review.
Transaction Monitoring & Risk Controls
Reinbow actively monitors high-value transactions and unusual token movements to detect
potential money laundering schemes. The platform reserves the right to investigate transactions
that exceed a certain threshold or display irregular patterns. Additionally, users are prohibited from
creating multiple accounts to transfer tokens or coins to themselves for the purpose of
circumventing AML controls. To prevent the rapid “layering” of illicit funds, conversions of
tokens/coins into cash may be subject to review and restriction.
Payout & Cashout Restrictions
To ensure compliance, users must complete verification procedures, including bank account
validation and tax documentation (e.g., W-9), before withdrawing funds earned through token
transactions. Reinbow may impose cumulative withdrawal limits within a specified timeframe at
its sole discretion to mitigate the risk of illicit bulk cash-outs.
Prohibited Activities & Account Freezes
Users are strictly prohibited from engaging in token gifting, purchasing, or trading for the purpose
of money laundering, fraud, or any illicit activity. Reinbow reserves the right to freeze or suspend
accounts involved in suspicious financial transactions. Prior to engaging in any token-based
transactions, users must acknowledge and agree to Reinbow’s AML compliance terms.
Suspicious Activity Reporting (SARs) & Compliance
Reinbow maintains internal processes to identify and report suspicious transactions to relevant
regulatory authorities. The platform partners with regulated payment processors that implement
robust AML compliance frameworks. Additionally, Reinbow retains records of all token
purchases, transfers, and withdrawals to facilitate audits and regulatory compliance.
Terms of Service & Liability
Users engaging in suspicious financial activities may have their funds frozen or reported to
authorities. Any attempt to bypass AML policies, such as using multiple accounts to launder funds,
will result in permanent suspension. Reinbow disclaims liability for fraudulent or illicit financial
transactions conducted by users and reserves the right to take any necessary legal action to
maintain compliance with AML regulations.
By using Reinbow’s platform, users expressly agree to abide by these AML provisions, ensuring
a secure and transparent transaction environment.
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User Contributions
The App may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin
boards, instant messages, email messages, push notifications, member profiles, promo pages,
blogs, feeds, challenges and other interactive features (collectively, "Interactive Services") that
allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter,
"post") content or materials (collectively, "User Contributions") on or through the App.
All User Contributions must comply with the Content Standards set out in these Terms of Use.
Any User Contribution you post to the App will be considered non-confidential and non-
proprietary. By providing any User Contribution on the App, you grant us and our affiliates and
service providers, and each of their and our respective licensees, successors, and assigns the right
to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any
such material for any purpose.
You represent and warrant that:
• You own or control all rights in and to the User Contributions and have the right to grant
the license granted above to us and our affiliates and service providers, and each of their
and our respective licensees, successors, and assigns.
• All of your User Contributions do and will comply with these Terms of Use.
You understand and acknowledge that you are responsible for any User Contributions you submit
or contribute, and you, not the Company, have full responsibility for such content, including its
legality, reliability, accuracy, and appropriateness.
We are not responsible or liable to any third party for the content or accuracy of any User
Contributions posted by you or any other user of the App.
Monitoring and Enforcement; Termination
We have the right to:
• Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
• Take any action with respect to any User Contribution that we deem necessary or
appropriate in our sole discretion, including if we believe that such User Contribution
violates the Terms of Use, including the Content Standards, infringes any intellectual
property right or other right of any person or entity, threatens the personal safety of users
of the App or the public, or could create liability for the Company.
• Disclose your identity or other information about you to any third party who claims that
material posted by you violates their rights, including their intellectual property rights or
their right to privacy.
• Take appropriate legal action, including without limitation, referral to law enforcement, for
any illegal or unauthorized use of the App.
• Terminate or suspend your access to all or part of the App for any or no reason, including
without limitation, any violation of these Terms of Use.
Without limiting the foregoing, we have the right to cooperate fully with any law enforcement
authorities or court order requesting or directing us to disclose the identity or other information of
anyone posting any materials on or through the App. YOU WAIVE AND HOLD HARMLESS
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THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM
ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING
PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER
SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we cannot review material before it is posted on the App, and cannot ensure prompt
removal of objectionable material after it has been posted. Accordingly, we assume no liability for
any action or inaction regarding transmissions, communications, or content provided by any user
or third party. We have no liability or responsibility to anyone for performance or nonperformance
of the activities described in this section.
Reinbow reserves the absolute right to remove content, restrict access, suspend, or permanently
ban any user at any time, with or without notice, at its sole discretion.
Users acknowledge that Reinbow is not required to provide a reason or explanation for account
terminations, suspensions, or content removals.
If a user is banned or suspended, they forfeit all accumulated earnings, coins, and tokens, and are
not entitled to a payout, refund, or compensation
Content Standards
These content standards apply to any and all User Contributions and use of Interactive Services.
User Contributions must in their entirety comply with all applicable federal, state, local, and
international laws and regulations. Without limiting the foregoing, User Contributions must not:
• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing,
violent, hateful, inflammatory, or otherwise objectionable.
• Promote sexually explicit or pornographic material, violence, or discrimination based on
race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or
other rights of any other person.
• Violate the legal rights (including the rights of publicity and privacy) of others or contain
any material that could give rise to any civil or criminal liability under applicable laws or
regulations or that otherwise may be in conflict with these Terms of Use and our Privacy
Policy.
• Be likely to deceive any person.
• Promote any illegal activity, or advocate, promote, or assist any unlawful act.
• Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass,
alarm, or annoy any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person or
organization.
• Involve commercial activities or sales, such as contests, sweepstakes, and other sales
promotions, barter, or advertising.
• Give the impression that they emanate from or are endorsed by us or any other person or
entity, if this is not the case.
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Copyright Policy
We take claims of copyright infringement seriously. We will respond to notices of alleged
copyright infringement that comply with applicable law. If you believe any materials accessible
on or from this App infringe your copyright, you may request removal of those materials (or access
to them) from the App by submitting written notification to our copyright agent designated below.
In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital
Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice")
must include substantially the following:
• Your physical or electronic signature.
• Identification of the copyrighted work you believe to have been infringed or, if the claim
involves multiple works on the App, a representative list of such works.
• Identification of the material you believe to be infringing in a sufficiently precise manner
to allow us to locate that material.
• Adequate information by which we can contact you (including your name, postal address,
telephone number, and, if available, email address).
• A statement that you have a good faith belief that use of the copyrighted material is not
authorized by the copyright owner, its agent, or the law.
• A statement that the information in the written notice is accurate.
• A statement, under penalty of perjury, that you are authorized to act on behalf of the
copyright owner.
Our designated copyright agent to receive DMCA Notices is:
2731 Woodley Pl NW, Washington DC 20008
_______________________
_______________________
_______________________
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA
Notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on the App
is infringing your copyright, you may be held liable for damages (including costs and attorneys'
fees) under Section 512(f) of the DMCA.
If you believe that material you posted on the App was removed or access to it was disabled by
mistake or misidentification, you may file a counter notification with us (a "Counter Notice") by
submitting written notification to our copyright agent designated above. Pursuant to the DMCA,
the Counter Notice must include substantially the following:
• Your physical or electronic signature.
• An identification of the material that has been removed or to which access has been
disabled and the location at which the material appeared before it was removed or access
disabled.
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• Adequate information by which we can contact you (including your name, postal address,
telephone number, and, if available, email address).
• A statement under penalty of perjury by you that you have a good faith belief that the
material identified above was removed or disabled as a result of a mistake or
misidentification of the material to be removed or disabled.
• A statement that you will consent to the jurisdiction of the Federal District Court for the
judicial district in which your address is located (or if you reside outside the United States
for any judicial district in which the App may be found) and that you will accept service
from the person (or an agent of that person) who provided the App with the complaint at
issue.
The DMCA allows us to restore the removed content if the party filing the original DMCA Notice
does not file a court action against you within ten business days of receiving the copy of your
Counter Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the App
was removed or disabled by mistake or misidentification, you may be held liable for damages
(including costs and attorneys' fees) under Section 512(f) of the DMCA.
It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who
are repeat infringers.
Reliance on Information Posted
The information presented on or through the App is made available solely for general information
purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any
reliance you place on such information is strictly at your own risk. We disclaim all liability and
responsibility arising from any reliance placed on such materials by you or any other visitor to the
App, or by anyone who may be informed of any of its contents.
This App includes content provided by third parties, including materials provided by other users,
bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All
statements and/or opinions expressed in these materials, and all articles and responses to questions
and other content, other than the content provided by the Company, are solely the opinions and the
responsibility of the person or entity providing those materials. These materials do not necessarily
reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for
the content or accuracy of any materials provided by any third parties.
Changes to the App
We may update the content on this App from time to time, but its content is not necessarily
complete or up-to-date. Any of the material on the App may be out of date at any given time, and
we are under no obligation to update such material.
Information About You and Your Visits to the App
All information we collect on this App is subject to our Privacy Policy. By using the App, you
consent to all actions taken by us with respect to your information in compliance with the Privacy
Policy.
Paid Interactions and Transactions
Users on Reinbow can engage with other users and content creators through paid interactions
facilitated by the platform. All interactions occur on a pay-per-engagement or donation basis.
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Users can purchase tokens through the platform, which can then be converted into coins for
sending to other users or content creators.
Coins can be withdrawn by the recipient as earnings, subject to the platform’s withdrawal policies.
Reinbow charges a 40% commission on all withdrawn earnings but reserves the right to implement
promotions, limited-time discounts, or adjustments to the commission rate at its discretion.
Content creators may accumulate coins by engaging in live streaming and receiving coins from
other users. The ability to earn coins and withdraw earnings is subject to Reinbow’s policies and
compliance requirements.
All purchases and transactions involving tokens and coins are final. No refunds, reversals, or
chargebacks will be issued for any purchase of tokens or transfers of coins.
Reinbow reserves the right to modify transaction policies, fees, or promotional offers at any time.
Continued use of the platform constitutes acceptance of any such changes.
Payment data is processed through third-party payment providers. Except for direct bank transfers,
Reinbow does not store financial data related to payout methods.
All payments, token purchases, and payouts are final, non-refundable, and non-reversible under
any circumstances.
Reinbow facilitates instant payout processing through third-party providers (e.g., PayPal), but
actual transfer times depend on PayPal processing timelines and policies. Users acknowledge that
Reinbow has no control over delays, holds, reversals, or restrictions imposed by PayPal and
assumes no liability for such issues.
Users further acknowledge that if PayPal reverses a payout for any reason, Reinbow is not
responsible for reissuing or compensating the lost funds.
All purchases, transactions, and payouts on Reinbow are final, non-refundable, and non-reversible
under any circumstances.
Users are solely responsible for securing their accounts. Reinbow does not provide refunds for
unauthorized or fraudulent transactions.
Coins and payouts cannot be reversed, transferred, or converted back into real currency once
processed.
Age Restrictions
Reinbow is available on the Apple App Store (9+) and Google Play Store (11+). Users affirm that
they meet the age requirement for their platform.
Reinbow is not responsible for verifying user ages and assumes no liability for misrepresentation
of age or underage users accessing the platform
Tax Compliance
Creators are solely responsible for their tax obligations. Reinbow and its affiliates (i) do not
provide tax advice and are not liable for any tax-related information displayed on the platform;
and (ii) are not responsible for a Creator’s failure to pay taxes or report earnings.
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By using Reinbow, you confirm that you have reported and will continue to report all earnings to
the relevant tax authorities in your jurisdiction, as required by law.
Reinbow reserves the right to suspend or restrict payouts from their account until compliance is
demonstrated.
Creators based in the United Kingdom (UK VAT registered): Must adhere to Reinbow’s UK VAT
policy.
Creators in the European Union (EU VAT registered): Must comply with applicable EU VAT
regulations.
Linking to the App and Social Media Features
You may link to our homepage, provided you do so in a way that is fair and legal and does not
damage our reputation or take advantage of it, but you must not establish a link in such a way as
to suggest any form of association, approval, or endorsement on our part without our express
written consent.
This App may provide certain social media features that enable you to:
• Link from your own or certain third-party websites to certain content on this App.
• Send emails or other communications with certain content, or links to certain content, on
this App.
• Cause limited portions of content on this App to be displayed or appear to be displayed on
your own or certain third-party websites.
You may use these features solely as they are provided by us, solely with respect to the content
they are displayed with, and otherwise in accordance with any additional terms and conditions we
provide with respect to such features. Subject to the foregoing, you must not:
• Establish a link from any website that is not owned by you.
• Cause the App or portions of it to be displayed on, or appear to be displayed by, any other
site, for example, framing, deep linking, or in-line linking.
• Link to any part of the App other than the homepage.
• Otherwise take any action with respect to the materials on this App that is inconsistent with
any other provision of these Terms of Use.
The website from which you are linking, or on which you make certain content accessible, must
comply in all respects with the Content Standards set out in these Terms of Use.
You agree to cooperate with us in causing any unauthorized framing or linking immediately to
stop. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our
discretion.
Links from the App
If the App contains links to other sites and resources provided by third parties, these links are
provided for your convenience only. This includes links contained in advertisements, including
banner advertisements and sponsored links. We have no control over the contents of those sites or
resources, and accept no responsibility for them or for any loss or damage that may arise from your
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use of them. If you decide to access any of the third-party websites linked to this App, you do so
entirely at your own risk and subject to the terms and conditions of use for such websites.
Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading
from the internet or the App will be free of viruses or other destructive code. You are responsible
for implementing sufficient procedures and checkpoints to satisfy your particular requirements for
anti-virus protection and accuracy of data input and output, and for maintaining a means external
to our App for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY
LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A
DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER
TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER
EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL
DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED
THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED
ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS
OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS
CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE
PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE
COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY
WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS,
SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE
WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR
ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT
THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH
THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED,
THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT
MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS,
OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE
WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS
ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY,
OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR
PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE
EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY,
ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES,
AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND,
UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR
USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY
CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT,
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INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES,
INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING,
EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS
OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND
WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT,
OR OTHERWISE, EVEN IF FORESEEABLE.
The limitation of liability set out above does not apply to liability resulting from our gross
negligence or willful misconduct
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED
OR LIMITED UNDER APPLICABLE LAW.
Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and
service providers, and its and their respective officers, directors, employees, contractors, agents,
licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages,
judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising
out of or relating to your violation of these Terms of Use or your use of the App, including, but
not limited to, your User Contributions, any use of the App's content, services, and products other
than as expressly authorized in these Terms of Use, or your use of any information obtained from
the App.
Governing Law and Jurisdiction
All matters relating to the App and these Terms of Use, and any dispute or claim arising therefrom
or related thereto (in each case, including non-contractual disputes or claims), shall be governed
by and construed in accordance with the internal laws of the State of California without giving
effect to any choice or conflict of law provision or rule (whether of the State of California or any
other jurisdiction).
Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the App
shall be instituted exclusively in the federal courts of the United States or the courts of the State
of California, although we retain the right to bring any suit, action, or proceeding against you for
breach of these Terms of Use in your country of residence or any other relevant country. You
waive any and all objections to the exercise of jurisdiction over you by such courts and to venue
in such courts.
Arbitration
At Company's sole discretion, it may require You to submit any disputes arising from these Terms
of Use or use of the App, including disputes arising from or concerning their interpretation,
violation, invalidity, non-performance, or termination, to final and binding arbitration under the
Rules of Arbitration of the American Arbitration Association applying California law.
Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING
TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1)
YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF
ACTION OR CLAIM IS PERMANENTLY BARRED.
Waiver and Severability
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No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed
a further or continuing waiver of such term or condition or a waiver of any other term or condition,
and any failure of the Company to assert a right or provision under these Terms of Use shall not
constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction
to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited
to the minimum extent such that the remaining provisions of the Terms of Use will continue in full
force and effect.
Entire Agreement
The Terms of Use, our Privacy Policies, and Terms of Sale constitute the sole and entire agreement
between you and Reinbow, LLC regarding the App and supersede all prior and contemporaneous
understandings, agreements, representations, and warranties, both written and oral, regarding the
App.
Your Comments and Concerns
This App is operated by Reinbow, LLC.
All notices of copyright infringement claims should be sent to the copyright agent designated in
our section entitled “Copyright Policy” in the manner and by the means set out therein.
All other feedback, comments, requests for technical support, and other communications relating
to the App should be directed to: support@reinbowapp.com.
Privacy Policy
Last modified: February 19, 2024
1. Introduction
Reinbow, LLC ("Company" or "we" or “us”) respects your privacy and are committed to
protecting it through our compliance with this policy. This policy describes:
• The types of information we may collect or that you may provide when you purchase,
download, install, create an account on, access, or use the Reinbow App (the "App").
• Our practices for collecting, using, maintaining, protecting, and disclosing that
information.
This policy applies only to information we collect in this App, and in email, text, and other
electronic communications sent through or in connection with this App.
This policy DOES NOT apply to information that:
• We collect offline or on any other Company apps or websites, including websites you may
access through this App.
• You provide to or is collected by any third party, including other apps, websites, or content
that may link to or be accessible from or through this App (see section Third-Party
Information Collection).
Our websites and apps, and these other third parties may have their own privacy policies, which
we encourage you to read before providing information on or through them.
Please read this policy carefully to understand our policies and practices regarding your
information and how we will treat it. If you do not agree with our policies and practices, do not
download, create an account, or use this App. By downloading, creating an account, or using this
App, you agree to this privacy policy. This policy may change from time to time (see section
Changes to Our Privacy Policy). Continued use of this App after we revise this policy means you
accept those changes, so please check the policy periodically for updates.
2. Children Under the Age of 13
The Children's Online Privacy Protection Act of 1998 and its rules (collectively, "COPPA")
require us to inform parents and legal guardians (as used in this section, "parents") about our
practices for collecting, using, and disclosing personal information from children under the age of
13 ("children"). It also requires us to obtain verifiable consent from a child's parent for certain
collection, use, and disclosure of the child's personal information.
This section notifies parents of:
• The types of information we may collect from children.
• How we use the information we collect.
• Our practices for disclosing that information.
• Our practices for notifying and obtaining parents' consent when we collect personal
information from children, including how a parent may revoke consent.
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This section only applies to children under the age of 13 and supplements the other provisions of
this privacy policy. Only the other provisions of this privacy policy applies to teens and adults.
Information We Collect from Children
Content and features on the App are available only to registered users. We only collect as much
information about a child as is reasonably necessary for the child to participate in an activity, and
we do not condition his or her participation on the disclosure of more personal information than is
reasonably necessary.
Information We Collect Directly. A child must provide us with the following information to register
with this App: the child's first name, last name, birth date, mobile number, and email address. We
also require the child to create a member name and password. We may request additional
information from your child, but this information is optional. We specify whether information is
required or optional when we request it.
We enable registered users to communicate with others on or through this App through chat, email,
and posting to public areas of the App ("Social Features"). The nature of these features allows
children to disclose personal information about themselves. We do not control the actions of third
parties with whom your child shares his or her information. We encourage parents to educate their
children about safe internet use and to monitor their children's use of Social Features.
Automatic Information Collection and Tracking. We use technology to automatically collect
information from our users, including children, when they access and navigate through the App
and use certain of its features, including during live streams. The information we collect through
these technologies may include information that identifies a device's location (geolocation
information). During live streaming sessions, we may collect session data, including timestamps,
user interactions, and payment records, to facilitate transactions, monitor policy compliance, and
improve service features.
We may combine non-personal information we collect through these technologies with personal
information about you or your child that we collect online.
For information about our automatic information collection practices, including how you can opt
out of certain information collection, see the "Automatic Information Collection and Tracking"
and "Choices About How We Use and Disclose Your Information" sections of this policy.
How We Use Your Child's Information
We use the personal information we collect from your child to:
• register him or her with the App;
• communicate with him or her about activities or features of the App that may be of interest.
We use the information we collect automatically through technology (see Automatic Information
Collection and Tracking) and other non-personal information we collect to improve our App and
to deliver a better and more personalized experience by enabling us to:
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• Estimate our audience size and usage patterns.
• Store information about the child's preferences, allowing us to customize the content
according to individual interests.
Our Practices for Disclosing Children's Information
We do not share, sell, rent, or transfer children's personal information other than as described in
this section.
We may disclose aggregated information about many of our users, and information that does not
identify any individual or device. In addition, we may disclose children's personal information:
• To third parties we use to support the internal operations of our App and who are bound by
contractual or other obligations to use the information only for such purpose and to keep
the information confidential.
• If we are required to do so by law or legal process, such as to comply with any court order
or subpoena or to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety
of Reinbow, LLC, our customers or others, including to:
• protect the safety of a child;
• protect the safety and security of the App; or
• enable us to take precautions against liability.
• To law enforcement agencies or for an investigation related to public safety.
In addition, if Reinbow, LLC is involved in a merger, divestiture, restructuring, reorganization,
dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern
or as part of bankruptcy, liquidation, or similar proceeding or event, we may transfer the personal
information we have collected or maintain to the buyer or other successor.
Social Features
The App offers social features, including chat features, personal web pages or profiles, forums,
bulletin boards, instant messages, email messages, push notifications, member profiles, promo
pages, blogs, feeds, challenges and other interactive features that enable children to communicate
with others on or through the App. We do not control the types of information your child can send
or post through them. We encourage parents to educate their children about safety online and to
carefully monitor their children's use of social features to ensure they do not disclose their personal
information through them.
Accessing and Correcting Your Child's Personal Information
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At any time, you may review the child's personal information maintained by us, require us to
correct or delete the personal information, and/or refuse to permit us from further collecting or
using the child's information.
You can review, change, or delete your child's personal information by:
• Logging into your child's account and visiting his or her account profile page.
• Sending us an email at support@reinbowapp.com. To protect your privacy and
security, we may require you to take certain steps or provide additional information
to verify your identity before we provide any information or make corrections.
California residents under 16 years of age may have additional rights regarding the collection and
sale of their personal information. Please see Your State Privacy Rights for more information.
3. Personal Information We Collect About You
We may collect and use the following personal information that identifies, relates to, describes, is
reasonable capable of being associated with, or could reasonably be linked, directly or indirectly,
with a particular consumer or household:
Categories of Personal Information
Specific Types of Personal Information
Collected
Identifiers (e.g., name, postal address, email
address, telephone number, and date of birth
or other similar identifiers)
Name and phone number
Information that identifies, relates to,
describes, or is capable of being associated
with, a particular individual, including, but
not limited to, his or her name, signature,
physical characteristics or description,
address, and telephone number.
Phone number, social security number,
mailing address, and signature.
Characteristics of protected classifications
under California or federal law.
Age
Commercial information (e.g., records of
personal property, products or services
purchased, obtained, or considered, or other
purchasing or consuming histories or
tendencies)
N/A
Biometric information
N/A
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Internet or other electronic network activity
information (e.g., browsing history, search
history, and information regarding a
consumer’s interaction with an Internet Web
site, application, or advertisement)
IP address and local zone
Geolocation data
Yes
Audio, electronic, visual, thermal, olfactory,
or similar information
N/A
Professional or employment-related
information
N/A
Education information, defined as
information that is not publicly available
personally identifiable information as defined
in the Family Educational Rights and Privacy
Act (FERPA)
N/A
Inferences drawn from any of the information
identified above to create a profile about a
consumer reflecting the consumer’s
preferences, characteristics, psychological
trends, predispositions, behavior, attitudes,
intelligence, abilities, and aptitudes
N/A
4. How Your Personal Information is Collected
We collect information from and about users of our App:
• Directly from you when you provide it to us.
• Automatically when you use the App.
Information You Provide to Us
When you download, create an account, or use this App, we may ask you provide information:
• By which you may be personally identified, such as name, postal address, email address,
telephone number, or any other identifier by which you may be contacted online or offline
("personal information").
This information includes:
• Information that you provide by filling in forms in the App. This includes information
provided at the time of creating an account on the App, subscribing to our service, and
posting material. We may also ask you for information when you enter a contest or
promotion sponsored by us, and when you report a problem with the App.
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• Records and copies of your correspondence (including email addresses and phone
numbers), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through the App and of the fulfillment of your orders.
You may be required to provide financial information before placing an order through the
App. All financial transactions are processed through third-party providers, including
Stripe and Apple Pay. Users should review the payment processors privacy policies for
details on transaction processing, security, and refund.
• Your search queries on the App.
You may also provide information for publication or display ("Posted") on public areas of the app
(collectively, "User Contributions"). Your User Contributions are Posted and transmitted to
others at your own risk. Although you may set certain privacy settings for such information by
logging into your account profile, please be aware that no security measures are perfect or
impenetrable. Additionally, we cannot control the actions of third parties with whom you may
choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User
Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our App, including when you download, access, or use
the App, we may use automatic data collection technologies to collect certain information about
your device and your browsing and usage activity and patterns, including:
• Usage Details. When you access and use the App, we may automatically collect certain
details of your access to and use of the App, including traffic data, location data, and other
communication data and the resources that you access and use on or through the App.
• Device Information. We may collect information about your mobile device and internet
connection, including the device's unique device identifier, IP address, operating system,
browser type, mobile network information, and the device's telephone number.
• Stored Information and Files. The App also may access metadata and other information
associated with other files stored on your device. This may include, for example,
photographs, audio and video clips, personal contacts, and address book information.
• Location Information. This App collects real-time information about the location of your
device.
If you do not want us to collect this information do not download the App or delete it from your
device. For more information, see Your Choices About Our Collection, Use, and Disclosure of
Your Information.
The technologies we use for automatic information collection may include:
• Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may
be possible to refuse to accept mobile cookies by activating the appropriate setting on your
smartphone. However, if you select this setting you may be unable to access certain parts
of our App.
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• Web Beacons. Pages of the App and our emails may contain small electronic files known
as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit
the Company, for example, to count users who have visited those pages or opened an email
and for other related app statistics (for example, recording the popularity of certain app
content and verifying system and server integrity).
5. Third-Party Information Collection
When you use the App or its content, certain third parties may use automatic information collection
technologies to collect information about you or your device. These third parties may include:
• Advertisers, ad networks, and ad servers.
• Analytics companies.
• Your mobile device manufacturer.
• Your mobile service provider.
These third parties may use tracking technologies to collect information about you when you use
this app. The information they collect may be associated with your personal information or they
may collect information, including personal information, about your online activities over time
and across different websites, apps, and other online services websites. They may use this
information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have
any questions about an advertisement or other targeted content, you should contact the responsible
provider directly. For information about how you can opt out of receiving targeted advertising
from many providers, see Choices About How We Use and Disclose Your Information.
We do not control these third parties' tracking technologies or how they may be used. If you have
any questions about an advertisement or other targeted content, you should contact the responsible
provider directly. For information about how you can opt out of receiving targeted advertising
from many providers, see Choices About How We Use and Disclose Your Information.
6. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal
information, to:
• Provide you with the App and its contents, and any other information, products, or services
that you request from us.
• Fulfill any other purpose for which you provide it.
• Give you notices about your account.
• Carry out our obligations and enforce our rights arising from any contracts entered into
between you and us, including for billing and collection.
• Notify you when App updates are available, and of changes to any products or services we
offer or provide though it.
The usage information we collect helps us to improve our App and to deliver a better and more
personalized experience by enabling us to:
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• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our App according to
your individual interests.
• Speed up your searches.
• Recognize you when you use the App.
We may also use your information to contact you about our own and third parties' goods and
services that may be of interest to you. If you do not want us to use your information in this way,
please adjust your user preferences in your account profile. For more information, see Choices
About How We Use and Disclose Your Information.
We may use the information we collect to display advertisements to our advertisers' target
audiences. Even though we do not disclose your personal information for these purposes without
your consent, if you click on or otherwise interact with an advertisement, the advertiser may
assume that you meet its target criteria.
The table below explains what we use (process) your personal information for and our reasons for
doing so:
Our reasons
For the performance of our contract with
you or to take steps at your request before
entering into a contract
For our legitimate interests or those of a
third party, i.e. to minimize fraud that could
be damaging for us and for you
For our legitimate interests or those of a
third party, i.e. to make sure we are
following our own internal procedures so
we can deliver the best service to you
For our legitimate interests or those of a
third party, i.e. to be as efficient as we can
so we can deliver the best service for you at
the best price
For our legitimate interests or those of a
third party, i.e. to protect trade secrets and
other commercially valuable information
To comply with our legal and regulatory
obligations
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For our legitimate interests or those of a
third party, i.e. to be as efficient as we can
so we can deliver the best service for you at
the best price
For our legitimate interests or those of a
third party, i.e. to prevent and detect
criminal activity that could be damaging for
us and for you
To comply with our legal and regulatory
obligations
For the performance of our contract with
you or to take steps at your request before
entering into a contract
To comply with our legal and regulatory
obligations
For our legitimate interests or those of a
third party, e.g. making sure that we can
keep in touch with our customers about
existing orders and new products
To comply with our legal and regulatory
obligations
To comply with our legal and regulatory
obligations
For our legitimate interests or those of a
third party, e.g. to make sure we are
following our own internal procedures and
working efficiently so we can deliver the
best service to you
For our legitimate interests or those of a
third party, i.e. to promote our business to
existing and former customers
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For our legitimate interests or a those of a
third party, i.e. to maintain our
accreditations so we can demonstrate we
operate at the highest standards
To comply with our legal and regulatory
obligations
7. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify
any individual or device, without restriction.
In addition, we may disclose personal information that we collect or you provide:
• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of Reinbow’s assets,
whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in
which personal information held by Reinbow, LLC about our App users is among the assets
transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any
government or regulatory request.
• To enforce our rights arising from any contracts entered into between you and us, including
the Terms of Service, and for billing and collection.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety
of Reinbow, LLC, our customers, or others. This includes exchanging information with
other companies and organizations for the purposes of fraud protection and credit risk
reduction.
8. Personal Information We Sold or Disclosed for a Business Purpose
In the preceding 12 months, we have sold to one or more third parties the following categories of
personal information that identifies, relates to, describes, is capable of being associated with, or
could reasonably be linked, directly or indirectly, with a particular consumer or household:
• Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, account name, or other similar
identifiers);
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• Information that identifies, relates to, describes, or is capable of being associated with, a
particular individual, including, but not limited to, his or her name, signature, physical
characteristics or description, address, telephone number;
• Characteristics of protected classifications under California or federal law;
• Commercial information (e.g., records of personal property, products or services
purchased, obtained, or considered, or other purchasing or consuming histories or
tendencies);
• Biometric information;
• Internet or other electronic network activity information (e.g., browsing history, search
history, and information regarding a consumer’s interaction with an Internet Web site,
application, or advertisement);
• Geolocation data;
• Audio, electronic, visual, thermal, olfactory, or similar information;
• Professional or employment-related information;
• Education information, defined as information that is not publicly available personally
identifiable information as defined in the Family Educational Rights and Privacy Act
(FERPA); and
• Inferences drawn from any of the information identified above to create a profile about a
consumer reflecting the consumer’s preferences, characteristics, psychological trends,
predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
In the preceding 12 months, we have disclosed for a business purpose to one or more third parties
the following categories of personal information that identifies, relates to, describes, is capable of
being associated with, or could reasonably be linked, directly or indirectly, with a particular
consumer or household:
• Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, account name, or other similar
identifiers);
• Information that identifies, relates to, describes, or is capable of being associated with, a
particular individual, including, but not limited to, his or her name, signature, social
security number, physical characteristics or description, address, or telephone number.
• Characteristics of protected classifications under California or federal law;
• Commercial information (e.g., records of personal property, products or services
purchased, obtained, or considered, or other purchasing or consuming histories or
tendencies);
• Biometric information;
• Internet or other electronic network activity information (e.g., browsing history, search
history, and information regarding a consumer’s interaction with an Internet Web site,
application, or advertisement);
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• Geolocation data;
• Audio, electronic, visual, thermal, olfactory, or similar information;
• Professional or employment-related information;
• Education information, defined as information that is not publicly available personally
identifiable information as defined in the Family Educational Rights and Privacy Act
(FERPA); and
• Inferences drawn from any of the information identified above to create a profile about a
consumer reflecting the consumer’s preferences, characteristics, psychological trends,
predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
9. How Long Your Personal Information Will Be Kept
We will keep your personal information while you have an account with us or while we are
providing products and/or services to you. Thereafter, we will keep your personal information for
as long as is necessary:
• To respond to any questions, complaints or claims made by you or on your behalf;
• To show that we treated you fairly; or
• To keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in
this policy. Different retention periods apply for different types of personal information.
10. Transferring Your Personal Information Out of the EEA
To deliver services to you, it is sometimes necessary for us to share your personal information
outside the European Economic Area (EEA), e.g.:
• With your and our service providers located outside the EEA;
• If you are based outside the EEA; or
• Where there is an international dimension to the services we are providing to you.
If you would like further information, please contact us.
11. Your Rights Under the General Data Protection Regulation (GDPR)
Right to Access
The right to be provided with a copy of your
personal information (the right of access)
Right to Rectification
The right to require us to correct any mistakes
in your personal information
Right to be Forgotten
The right to require us to delete your personal
information—in certain situations
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Right to Restriction of Processing
The right to require us to restrict processing
of your personal information—in certain
circumstances, e.g. if you contest the
accuracy of the data
Right to Data Portability
The right to receive the personal information
you provided to us, in a structured, commonly
used and machine-readable format and/or
transmit that data to a third party—in certain
situations
Right to Object
The right to object:
−
at any time to your personal
information being processed for direct
marketing (including profiling);
−
in certain other situations to our
continued processing of your personal
information, e.g. processing carried
out for the purpose of our legitimate
interests.
Right Not to be Subject to Automated
Individual Decision-Making
The right not to be subject to a decision based
solely on automated processing (including
profiling) that produces legal effects
concerning you or similarly significantly
affects you
12. Your Rights Under the CCPA/CPRA
You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by
the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection
laws, as applicable, to exercise free of charge:
Disclosure of Personal Information We
Collect About You
You have the right to know:
• The categories of personal
information we have collected about
you;
• The categories of sources from which
the personal information is collected;
• Our business or commercial purpose
for collecting or selling personal
information;
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• The categories of third parties with
whom we share personal information,
if any; and
• The specific pieces of personal
information we have collected about
you.
• Please note that we are not required
to:
• Retain any personal information about
you that was collected for a single
one-time transaction if, in the ordinary
course of business, that information
about you is not retained;
• Reidentify or otherwise link any data
that, in the ordinary course of
business, is not maintained in a
manner that would be considered
personal information; or
• Provide the personal information to
you more than twice in a 12-month
period.
Personal Information Sold or Used for a
Business Purpose
In connection with any personal information
we may sell or disclose to a third party for a
business purpose, you have the right to know:
The categories of personal information about
you that we sold and the categories of third
parties to whom the personal information was
sold; and
The categories of personal information that
we disclosed about you for a business
purpose.
You have the right under the California
Consumer Privacy Act of 2018 (CCPA), as
amended by the California Privacy Rights Act
of 2020 (CPRA), and certain other privacy
and data protection laws, as applicable, to
opt-out of the sale or disclosure of your
personal information. If you exercise your
right to opt-out of the sale or disclosure of
your personal information, we will refrain
from selling your personal information,
unless you subsequently provide express
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authorization for the sale of your personal
information. To opt-out of the sale or
disclosure of your personal information,
please opt-out on the App.
Right to Deletion
Subject to certain exceptions set out below, on
receipt of a verifiable request from you, we
will (i) delete your personal information from
our records; and (ii) direct any service
providers to delete your personal information
from their records.
Please note that we may not delete your
personal information if it is necessary to:
• Complete the transaction for which
the personal information was
collected, fulfill the terms of a written
warranty or product recall conducted
in accordance with federal law,
provide a good or service requested by
you, or reasonably anticipated within
the context of our ongoing business
relationship with you, or otherwise
perform a contract between you and
us;
• Detect security incidents, protect
against malicious, deceptive,
fraudulent, or illegal activity; or
prosecute those responsible for that
activity;
• Debug to identify and repair errors
that impair existing intended
functionality;
• Exercise free speech, ensure the right
of another consumer to exercise his or
her right of free speech, or exercise
another right provided for by law;
• Comply with the California Electronic
Communications Privacy Act;
• Engage in public or peer-reviewed
scientific, historical, or statistical
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research in the public interest that
adheres to all other applicable ethics
and privacy laws, when our deletion
of the information is likely to render
impossible or seriously impair the
achievement of such research,
provided we have obtained your
informed consent;
• Enable solely internal uses that are
reasonably aligned with your
expectations based on your
relationship with us;
• Comply with an existing legal
obligation; or
• Otherwise use your personal
information, internally, in a lawful
manner that is compatible with the
context in which you provided the
information.
Protection Against Discrimination
You have the right to not be discriminated
against by us because you exercised any of
your rights under the CCPA/CPRA. This
means we cannot, among other things:
• Deny goods or services to you;
• Charge different prices or rates for
goods or services, including through
the use of discounts or other benefits
or imposing penalties;
• Provide a different level or quality of
goods or services to you; or
• Suggest that you will receive a
different price or rate for goods or
services or a different level or quality
of goods or services.
Please note that we may charge a different
price or rate or provide a different level or
quality of goods and/or services to you, if that
difference is reasonably related to the value
provided to our business by your personal
information.
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13. Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being
accidentally lost or used or accessed in an unauthorized way. We limit access to your personal
information to those who have a genuine business need to access it. Those processing your
information will do so only in an authorized manner and are subject to a duty of confidentiality.
We continually test our systems and are ISO 27001 certified, which means we follow top industry
standards for information security. We also have procedures in place to deal with any suspected
data security breach. We will notify you and any applicable regulator of a suspected data security
breach where we are legally required to do so.
14. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. This
section describes mechanisms we provide for you to control certain uses and disclosures of over
your information.
• Tracking Technologies. You can set your browser to refuse all or some browser cookies,
or to alert you when cookies are being sent. You can choose whether or not to allow the
App to collect information through other tracking technologies by opting out. If you disable
or refuse cookies or block the use of other tracking technologies, some parts of the App
may then be inaccessible or not function properly.
• Location Information. You can choose whether or not to allow the App to collect and use
real-time information about your device's location through the device's privacy settings. If
you block the use of location information, some parts of the App may become inaccessible
or not function properly.
• Promotion by the Company. If you do not want us to use your email address to promote
our own or third parties' products or services, you can opt-out. You can also always opt-
out by logging into the App and adjusting your user preferences in your account profile by
checking or unchecking the relevant boxes or by sending us an email.
• Targeted Advertising by the Company. If you do not want us to use information that we
collect or that you provide to us to deliver advertisements according to our advertisers'
target-audience preferences, you can opt-out. You can also always adjust your user
advertising preferences in your account profile by checking or unchecking the relevant
boxes or by sending us an email.
• Disclosure of Your Information for Third-Party Advertising and Marketing. If you
do not want us to share your personal information with unaffiliated or non-agent third
parties for advertising and marketing purposes, you can opt-out. You can also always opt-
out by logging into the App and adjusting your user preferences in your account profile by
checking or unchecking the relevant boxes or by sending us an email.
We do not control third parties' collection or use of your information to serve interest-based
advertising. However these third parties may provide you with ways to choose not to have your
information collected or used in this way. You can opt out of receiving targeted ads from members
of the Network Advertising Initiative ("NAI") on the NAI's website.
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Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah
may have additional personal information rights and choices. Please see Your State Privacy Rights
for more information.
15. Accessing and Correcting Your Information
You can review and change your personal information by logging into the App and visiting your
account profile page.
You may also send us an email at support@reinbowapp.com to request access to, correct or delete
any personal information that you have provided to us. We cannot delete your personal information
except by also deleting your user account. We may not accommodate a request to change
information if we believe the change would violate any law or legal requirement or cause the
information to be incorrect.
If you delete your User Contributions from the App, copies of your User Contributions may remain
viewable in cached and archived pages, or might have been copied or stored by other App users.
Proper access and use of information provided on the App, including User Contributions, is
governed by our Terms of Use.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah
may have additional personal information rights and choices. Please see Your State Privacy Rights
for more information.
16. Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use
of their personal information. California's "Shine the Light" law (Civil Code Section § 1798.83)
permits users of our App that are California residents to request certain information regarding our
disclosure of personal information to third parties for their direct marketing purposes. To make
such a request, please send an email to support@reinbowapp.com.
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.
• Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
• Correct inaccuracies in their personal information, taking into account the information's
nature processing purpose.
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant
effects.
To exercise any of these rights please send an email to support@reinbowapp.com. To appeal a
decision regarding a consumer rights request please send an email to support@reinbowapp.com.
Nevada provides its residents with a limited right to opt-out of certain personal information sales.
Residents who wish to exercise this sale opt-out rights may submit an email to
support@reinbowapp.com.
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17. Data Security
We have implemented measures designed to secure your personal information from accidental loss
and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or
where you have chosen) a password for access to certain parts of our App, you are responsible for
keeping this password confidential. We ask you not to share your password with anyone. We urge
you to be careful about giving out information in public areas of the App like message boards. The
information you share in public areas may be viewed by any user of the App.
Unfortunately, the transmission of information via the internet is not completely secure. Although
we do our best to protect your personal information, we cannot guarantee the security of your
personal information transmitted to our App. Any transmission of personal information is at your
own risk. We are not responsible for circumvention of any privacy settings or security measures
contained on the App.
18. Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material
changes to how we treat our users' personal information, we will notify you by email to the email
address specified in your account or through a notice on the App home page. The date the privacy
policy was last revised is identified at the top of the page. You are responsible for ensuring we
have an up-to-date active and deliverable email address for you, and for periodically visiting our
App and this privacy policy to check for any changes.
19. How to Exercise Your Rights
If you would like to exercise any of your rights as described in this Privacy Policy, please:
• Email us at support@reinbowapp.com.
Please note that you may only make a CCPA/CPRA-related data access or data portability
disclosure request twice within a 12-month period.
If you choose to contact us, you will need to provide us with:
• Enough information to identify you;
• Proof of your identity and address; and
• A description of what right you want to exercise and the information to which your request
relates.
We are not obligated to make a data access or data portability disclosure if we cannot verify that
the person making the request is the person about whom we collected information, or is someone
authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with you
request will be used solely for the purposes of verification.
20. How to File a GDPR Complaint
We hope that we can resolve any query or concern you raise about our use of your information.
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The General Data Protection Regulation also gives you right to lodge a complaint with a
supervisory authority, in the European Union (or European Economic Area) state where you work,
normally live, or where any alleged infringement of data protection laws occurred.
21. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
support@reinbowapp.com.